Operations Administrator

Full Time in Transport
  • Lusk, County Dublin, Ireland View on Map
  • Post Date : July 10, 2020
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Job Description

Reporting directly to the Senior UK Lead, the role holder’s duties will be to provide full time support to a busy operations team. The main responsibilities of this role are to assist in our Import/Export Key Accounts along with operations planning, general administrative duties, and delivering an excellent customer experience.

Duties and Responsibilities

  • To complete the day to day processing of import/export manifests and bookings in line with company policy and procedures.
  • To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional manner
  • To meet the operational day to day delivery needs of our customers in the most cost efficient and effective manner
  • Responsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.
  • Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
  • Communicating with other departments within Ace as well as external parties to agree discrepancies raised by our agents.
  • To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed
  • Comply fully with the defined operating procedures (SOP’s) and processes
  • Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner
  • Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach
  • Support all continuous improvement initiatives including cross-departmental projects through proactive engagement
  • Proactively support and fully comply with the Companies Health and Safety policies and procedures.
  • Assist in other functions within Operations on a project basis when requested.

 

Qualifications

  • Demonstrated ability to speak and write in English fluently
  • Good level of numeracy, literacy and Microsoft Office skills
  • 2+ years similar experience preferential
  • Highly proficient on Excel and Reports

 

Experience

  • Previous office administration experience in an extremely fast paced
  • environment with several team members.
  • Knowledge of the Logistics / Freight Industry would be a distinct advantage
  • Strong operational abilities and proven track record
  • Knowledge of European planning (desirable)
  • Good Communications skills with proven work performance results.
  • Exposure to working to KPI’s and the deliverance of same.

 

Skills/Competencies

  • Professional and focused approach with a high level to attention and detail
  • Attention to analytics and conformance with defined procedures around tight timelines
  • Customer focussed with desire for strive for excellence
  • Positive ‘can do’ attitude and highly ambitious approach
  • Ability to work as part of a team and on own initiative
  • Increased level of flexibility to meet timelines on reporting
  • Must be able to work effectively with minimal supervision.

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